Shipping & delivery

Flooring and underlayment are heavy, often bulky materials, not standard small parcels. Delivery pricing depends on the quantity, packaging, shipment weight and destination. Request a project-specific quote rather than assuming a fixed shipping charge. Available delivery or pickup options must be confirmed with our team.

Provide the requested materials and quantities, city and ZIP code, and any known access restrictions. Before confirming delivery, discuss whether the location is residential or commercial, whether unloading equipment or a liftgate is needed, and any appointment, limited-access, stairs or inside-delivery requirements. Services such as inside delivery or unloading are not included unless stated in writing.

Availability, preparation time, carrier service and a delivery estimate will be discussed when the order is arranged. Estimates are not guaranteed dates unless expressly confirmed as such in writing. Supplier delays, weather, traffic and carrier conditions may affect timing. Do not schedule installation solely on an estimated arrival date.

Arrange an authorized recipient and safe, suitable access for the delivery service agreed in your order. Compare the delivered items and quantities with the delivery documents and inspect packaging and accessible materials. Document visible damage or shortages on the carrier's receipt where possible, take photos, keep packaging, and contact us promptly. Follow any carrier claim instructions and deadlines communicated with your shipment. Reporting a concern does not itself establish fault or guarantee a particular claim outcome.

Tell us as soon as possible if the address, access conditions or delivery appointment changes. Redelivery, storage, address changes or extra services may create carrier charges; their applicability depends on your written order and the carrier's terms. Request confirmation before agreeing to additional services.

For delivery planning, tracking questions or a shipment concern, contact wvfloors@gmail.com or (305) 349-3559 with your order details. The delivery arrangements confirmed for your order control over general information on this page, subject to applicable law.