Returns, cancellations & claims

Return eligibility, deadlines and costs can vary by product, supplier and order type. Ask for the applicable written return and cancellation terms before confirming your purchase. This website does not promise a universal return period, free return freight or automatic refunds. Mandatory rights under applicable law remain unaffected.

Contact wvfloors@gmail.com or (305) 349-3559 with the order reference, product, quantity, reason for your request and relevant photos. Do not send materials to a warehouse, supplier or carrier without written return instructions and authorization. Our team will review the request under the terms applicable to your order; contacting us alone does not approve a return.

Keep original packaging and do not install, cut or alter materials you believe may need to be returned or inspected. Opened, used, installed, damaged, special-order, clearance or discontinued materials may have different eligibility requirements. Confirm those requirements in writing for the product rather than assuming every item is returnable.

A quote inquiry can be withdrawn without placing an order. For a confirmed order, request cancellation as soon as possible. Whether cancellation is possible, and whether supplier, processing or freight costs apply, depends on the order's stage and the written terms agreed for that order. Do not assume a confirmed special order or a shipped order can be cancelled.

Inspect your delivery and contact us promptly about incorrect items, shortages or damage. Provide photos and retain packaging and delivery documents. Avoid installing affected materials before the concern is reviewed. Freight damage may require a carrier claim, and product defects may require a manufacturer review. Follow the claim instructions and deadlines supplied for your order. This process does not limit rights that cannot be restricted by law.

If a return is authorized, the written instructions will explain the return location, packaging, inspection requirements, applicable freight or restocking costs, and any approved refund or credit. Refund amount, method and timing must be confirmed for the specific order; they are not guaranteed merely by submitting a request. Keep proof of any authorized return shipment.

Manufacturer warranties are separate from discretionary returns and depend on the manufacturer's written coverage and claim requirements. Keep your order documents, product labels and installation or maintenance records. Contact us for help identifying the relevant manufacturer process; do not assume installation labor or incidental costs are covered unless the warranty expressly says so.